Privacy Policy

Privacy notice

1. Introduction

This privacy notice provides you with details of how we collect and process your personal data through your use of our site conciltaxlegalservices.uk. By providing us with your data, you warrant to us that you are over 18 years of age.

 

Alan Murdie of Council Tax Legal Services is the data controller and we are responsible for your personal data (referred to as "we", "us" or "our" in this privacy notice).

 

We have appointed a Data Protection Officer who is in charge of privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below.

 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: Alan Murdie Council Tax Legal Services, 298 Old Brompton Road, London SW5 9JF, info@conciltaxlegalservices.uk

 

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us. If any of your personal information changes (eg when you have changed your email address, moved house or maybe changed your name because you have got married), please email us at the above email address and let us know how it has changed. From time to time we may email you to check that the personal data we hold for you is accurate and up to date.

2. What Data do we collect from you, from what purpose and on what ground we process it

We may collect and process the following categories of personal data about you:

Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media posting or any other communication that you send us. We process this data for purposes of communicating with you, for record keeping and for the establishment, pursuance and/or defence of legal claims. Our lawful ground for processing this is our legitimate interests which in this case are to reply to communications send to us, to keep records and to establish, pursue and/or defend legal claims.

 

Customer Data that includes data relating to any purchases of services and/or goods such as your name, title, billing address, delivery address email address, phone number contact details, purchase details, and your card details that you provide with your consent. We process this data to supply the services and/or goods and to keep records of such transactions you have purchased and to keep records of such transactions. Our lawful ground for processing this data is the performance of a contract or contracts between you and us and /or taking steps at your request to enter into such a contract. If you contact us, we may keep a record of that correspondence.

 

Prospect Data includes all preliminary and all actual and necessary communications that we obtain when you apply or sign up for any of our free resources and that we process in order to send you those free resources, reply to your communications about the resources and to keep relevant records, also where you have given consent to the processing for the purposes of us sending you the free resource and it is in our legitimate interests to reply to your communications and to keep records for our business;

 

User Data includes data about how you use our website and any only services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable to properly administer our website and business.

 

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to the pages on our website, page views and navigation paths, details about the number of times you visit our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

 

Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give aways, to deliver relevant website content and advertisements to you measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in the case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

 

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communication to you. Our lawful ground for this is processing is either consent or legitimate interests (namely to grow our business).

 

Council Tax Data that includes data about council tax and property. We process this data to provide services. Our lawful ground is providing and performing services for you and other purposes listed in this policy

 

3. How we may use your data

 

We may collect the following data about you including:

  • Your name

  • Your email address

  • Your address

  • Your phone number

  • Your date of birth

  • Your business name

  • Your financial details

  • Any personal data you post on our website

  • Data about how you use our website

  • Technical data such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website

  • Your marketing and communication preferences

  • Any other information that you directly provide to us whether through our contact form, over the phone, by email or otherwise by any means.

 

We may or will use your data in order to:

  • Process financial transactions to enable you to purchase our services or products

  • Reply to any enquiries you make concerning our services or products

  • Send you customer communications about any changes or enhancements to products or services you have bought

  • Send or serve communications received by us concerning the service we provide for you

  • Enable us to perform a contract with you for serves or product purchases and process orders, respond to enquiries related to the order and deal with complaints

  • Enable us to make submissions and applications on your behalf and begin appeals and other forms of legal proceedings or processes as necessary to provide services for you

  • Keep records of communications

  • Send you marketing communications where we are allowed by law to do so

  • Personalize your experience on our websites

  • Monitor the use of our website and online services

  • Keep records of orders placed and communications in relation to such orders

  • Analyse your use of our website and other online services

  • Administer and protect our business and website

  • Deliver relevant website content and advertisements to you

  • Understand the effectiveness of our advertising

  • Comply with any legal obligations we are subject to or as required by any government authority

  • Obtain or maintain insurance policies

  • Bringing legal claims against you if you breach a contract or fail to make payment

  • Obtain or maintain insurance policies

  • Manage our business

  • Obtain professional advice

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do noy collection information about criminal convictions and offences.

 

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide is with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don't provide us with the requested data, we may have to cancel the service or product you have ordered but if we do, we will notify you at the time.

 

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at [email protected]. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

 

We may process your personal data without your knowledge or consent where this requested or permitted by law.

 

We do not carry out automated decision making or any type of automated profiling beyond checking if initial contact details supplied and that payments and documents have been received.

 

How we collect your personal data

We may collect data about you by you providing the data directly to us(for example by filling forms on our site uploading documents or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. 

 

We may receive data from third parties such as analytics providers such as Google based outside the UK and/or the EU advertising networks such as Facebook based outside the UK and/or the EU, such as search information providers such as Google based outside the UK and/or the EU, providers of technical, payment and delivery services, such as data.

 

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.

 

We may receive data from third parties such as analytics providers such as Google based outside the UK, advertising networks such as Facebook based outside the UK, such as search information providers such as Google based outside the UK, providers of technical, payment and delivery services, fraud detection agencies and data brokers or aggregators.

 

We may also receive data from open and publicly availably sources such as the Valuation Office Roll, Companies House and the Electoral Register (or their equivalents) based inside or outside of the UK.

 

4. Our Lawful Grounds of Processing and Marketing Communications

Our lawful ground of processing your personal data to send you marketing communications is either with your consent or our legitimate interests (including but not limited to compliance with the law and to grow our business) and include the following:

 

In relation to Customer Data that we have obtained in relation to you placing an order with us that we hold for the purpose of fulfilling that contract, informing you about updates to the service or product and keeping records of the contract, the processing is necessary for the performance of a contract to which you are subject and for our legitimate interests in informing you about updates to the product or service, record keeping and to establish, pursue or defend legal claim as responsible business operations;

 

In relation to Prospect Data that we have obtained when you enquired about our products or services (whether that be through our website or otherwise) and that we process in order to reply to your enquiry and keep records of this, the processing is necessary in order to take steps at your request prior to entering into a contract and for our legitimate interests in record keeping and to establish, pursue or defend legal claims;

 

In relation to Prospect Data that we have obtained when you signed up for any of our free resources and that we process in order to send you those free resources, reply to your communications about the resources and to keep relevant records, you have given consent to the processing for the purposes of us sending you the free resource and it is in our legitimate interests to reply to your communications and to keep records for our business;

 

In relation to Marketing Data that we have obtained when you told us your marketing preferences, when you consented to us sending you details of our services or product, to deliver relevant website content information and advertisements to you, for the purposes of us sending you marketing communications and measure or understand the effectiveness of this advertising it is the case the processing is necessary for our legitimate interests which in this case are to study how customers and users use our products/services, to develop them, to grow our business and to decide our marketing strategy;

 

In relation to User Data that we have obtained through cookies on our website or other online services for the purposes of operating our website, ensuring relevant content is provided to you, ensuring the security of our website, maintaining back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business, the processing is necessary for the purposes of our legitimate interests which in this case are to enable us to properly administer our website and our business;

 

In relation to Technical Data (that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website), we process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy;

 

In relation to your data that we process in order to comply with legal requirements or as required by a government authority, the processing is necessary for compliance with a legal obligation to which we are subject;

 

In relation to keeping records, this processing is either necessary for compliance with a legal obligation that we are subject to or for our legitimate interests in responsible business operations or defending, pursuing or establishing a legal claim;

 

In relation to obtaining professional advice and insurance, this processing is necessary for our legitimate interests in order to protect and grow our business;

 

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

 

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

 

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at [email protected] at any time.

 

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

 

5. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below:

 

*Service providers who provide IT and system administration services.

*Professional advisers including lawyers, bankers, auditors and insurers

*Government bodies that require us to report processing activities.

*Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

 

6. International Transfers

We do not normally transfer your personal data outside the UK or the European Economic Area (EEA).

 

Where you are in the UK we are subject to the provisions of the UK General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data.

 

We may transfer your personal data to countries that the relevant regulatory authorities in the United Kingdom have approved as providing an adequate level of protection for personal data by; or if we use US-based providers that are part of a UK regulator approved privacy framework, we may transfer data to them, as they have equivalent safeguards in place; if or where we use certain service providers who are established outside of the UK, we may use specific contracts or codes of conduct or certification mechanisms approved by the United Kingdom regulators which give personal data the same protection it has in the UK.

 

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

 

Where you are within the EEA we are subject to the provisions of the EU General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

We may transfer your personal data to countries that the European Commission has approved as providing an adequate level of protection for personal data by; or If we use US-based providers that are part of an EU approved privacy framework, we may transfer data to them, as they have equivalent safeguards in place; or where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by EU regulators which give personal data the same protection it has in the EEA.

 

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

 

7. Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

 

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

 

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

 

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

 

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

9. Your Legal Rights

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

 

If you are within the UK, you can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ If you wish to exercise any of the rights set out above, please email us at [email protected]

 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, frivolous, vexatious, repetitive or excessive or refuse to comply with your request in these circumstances.

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

 

If you are within the UK and are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

 

If you are within the EU and are not happy with any aspect of how we collect and use your data, you have the right to complain to the data protection authority of the country in which you are based. We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

 

10. Third-Party Links

 This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

11. Cookies

 You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use.

  

12. Changes in privacy policy

 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.